Financial Plan

This corporate plan sets out the strategic outcomes we are seeking to achieve during the 2021-24 planning period and the strategic objectives that will help the organisation to deliver those outcomes. The Revenue Scotland budget is set annually. The financial projections associated with this corporate plan therefore, are estimates which are subject to change.

Performance Measure

The key performance indicators (KPIs) below have been identified to help measure our performance. A range of qualitative and quantitative management information is also collected to inform operational decisions, help assess our performance each year and provide wider understanding of areas of high performance and where we can improve.

Strategic Outcomes

Excelling in Delivery

We offer user-focused services that are digital by design, and provide value for money, convenience and ease of use for internal and external users.

Investing in our People

We are high performing, outward looking and diverse, provide a great place to work as an employer of choice. Our staff are motivated and engaged, and we invest in their development and health, safety and wellbeing.

Purpose and Vision

Purpose

To efficiently and effectively collect and manage the devolved taxes which fund public services for the benefit of the people of Scotland.

Vision

We are a trusted and valued partner in the delivery of revenue services, informed by our data, digital by design, with a high performing and engaged workforce.

National Performance Framework

Revenue Scotland contributes to all of the Scottish Government’s National Outcomes set out in the National Performance Framework available at: nationalperformance.gov.scot through investment in staff, commitment to equality, diversity and human rights, and working closely with stakeholders and taxpayers. Our efficient and effective collection and management of the devolved taxes provides revenue to support the delivery of Scotland’s public services.

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